Consultation at the pharmacy – comprehensive advice at your pharmacy

What is a consultation at the pharmacy?

The service “consultation at the pharmacy” is an in-depth consultation with the pharmacist regarding a health concern. It usually takes place in a separate room in a confidential setting.

Who is the consultation recommended for?

It is particularly suitable for:

• People who need quick support for acute problems
• Individuals with chronic conditions
• Patients taking multiple medications
• People with specific questions about nutrition, prevention, or lifestyle
• Anyone seeking detailed and personal advice

How does the consultation work at your pharmacy?

• The pharmacist conducts a medical history and triage assessment and then proposes a therapy plan.
• If necessary, an additional test (e.g., urine test, throat swab, blood sample, etc.) may be suggested, or the patient may be referred to an appropriate healthcare provider.
• The consultation details, dispensing decision, therapy options, and patient information are documented confidentially at the pharmacy. Appropriate medications – including prescription-only medicines – can be dispensed immediately after the consultation, allowing therapy to begin without delay.
• The costs of the service “consultation at the pharmacy” are borne by the patient and are usually paid directly at the pharmacy. Within certain managed care models, the costs may be reimbursed by some health insurers.

Frequently asked questions about consultation at the pharmacy

How long does the consultation take?
Between 10 and 30 minutes.

Do I need an appointment?
Consultation is possible with or without an appointment.

Which topics can be discussed?
All acute or chronic health concerns or questions.

Pharmacy services may vary depending on the canton. Please inquire at your local pharmacy.