Telemedicine Medgate
A doctor – directly from your pharmacy, thanks to Medgate
With the telemedicine service at your BENU pharmacy, you receive fast medical advice – personally supported by the pharmacy team, without an appointment and without long waiting times. Your direct connection to a doctor when you need one.
How does telemedicine work at your BENU pharmacy?
You describe your symptoms to the pharmacy team. After a brief initial assessment, the pharmacy arranges a call-back from a Medgate doctor – directly to your phone. If necessary, you will receive a digital prescription and can collect your medication immediately at the pharmacy.Who is this service suitable for?
- Anyone who needs quick medical advice
- People without a general practitioner or with limited availability
- Individuals with acute but non-life-threatening conditions
- Working professionals who value flexible solutions
How does the teleconsultation work at your pharmacy?
Reception and initial assessment at your BENU pharmacy
Quick appointment with a doctor by phone
The Medgate doctor calls you back
Digital prescription and medication dispensing
Frequently asked questions about telemedicine
How quickly will I get an appointment?In most cases, the doctor will call you back within a few minutes.
Is the consultation confidential?
Yes, your data and the consultation are treated with strict confidentiality.
Can I discuss any medical concern?
The service is suitable for many acute health issues. In case of life-threathening emergencies, please contact emergency services directly.
Pharmacy services may vary depending on the canton. Please inquire at your local pharmacy.
- Fast & convenient: telemedical consultation directly at your BENU pharmacy
- With or without an appointment – check the availability at your local pharmacy
- Personal support: the pharmacy team assists you throughout the entire process
- Digital prescription: collect your medication directly on site
